Shipping policy

Last updated: November 15, 2025

Luxoria Azzurro offers in-person delivery within Puerto Rico and insured shipping to the United States and worldwide. This Shipping Policy explains how orders are processed, delivered, and handled depending on your location.

1. In-Person Delivery (Puerto Rico Only)

Customers located in Puerto Rico receive their orders through face-to-face delivery by a Luxoria Azzurro representative.

During delivery, the customer:

  • Inspects the item in person

  • Confirms the model, specifications, and condition

  • Verifies all accessories included

  • Approves the item before accepting delivery

Once the item is accepted in person, the sale is final and cannot be returned or refunded (see our Refund Policy:
👉 https://luxoriaazzurro.com/policies/refund-policy).

Face-to-face delivery ensures accuracy, eliminates shipping risks, and guarantees product integrity.

2. Domestic Shipping (United States)

For customers within the United States:

  • Orders are shipped fully inspected, photographed, and recorded.

  • All shipments include tracking and insurance.

  • A signature is required on delivery to ensure secure receipt.

  • Shipping times vary depending on the carrier and destination.

Luxoria Azzurro is not responsible for delays caused by carriers, weather, customs, or events outside our control.

Once the package is transferred to the carrier, risk of loss passes to the customer.

3. International Shipping (Worldwide)

We ship internationally to most countries.

International orders include:

  • Full inspection before shipping

  • Tracking information

  • Insured shipping

  • Signature required on delivery

Customs & Import Taxes

Customers are responsible for all customs duties, import fees, VAT, or any additional charges imposed by their country.
Luxoria Azzurro does not control these fees and cannot estimate or reduce them.

Packages that are refused due to customs fees will not be refunded.

4. Processing Times

Processing time begins once payment is confirmed.

  • In-person deliveries (PR): Scheduled within 1–3 days

  • Domestic shipping (USA): Ships within 1–3 business days

  • International shipping: Ships within 2–5 business days

Processing times may vary based on product availability or special requests.

5. Special Orders (Pedidos Especiales)

Special orders require payment to suppliers and follow stricter conditions:

  • Once the order is confirmed and processed with suppliers, it cannot be cancelled or refunded.

  • Shipping/delivery timelines for special orders vary depending on supplier availability.

  • Model changes are allowed only within 2 days of confirmation and only if the supplier allows changes.

See full details in our Refund Policy:
👉 https://luxoriaazzurro.com/policies/refund-policy

6. Shipping Insurance and Signature Requirement

All shipped orders include:

  • Insurance covering the value of the item

  • Tracking number

  • Signature required at delivery

Luxoria Azzurro is not responsible for:

  • Lost packages after confirmed delivery

  • Theft after delivery

  • Packages delivered to incorrect addresses entered by the customer

Customers must ensure their delivery address is accurate.

7. Incorrect Address or Delivery Issues

If a customer provides an incorrect or incomplete address:

  • The customer is responsible for additional shipping fees

  • Delivery delays may occur

  • Luxoria Azzurro is not liable for lost packages due to incorrect addresses provided at checkout

If a package is returned to us due to an invalid address, the customer must pay the reshipment cost.

8. Damaged or Missing Items (Shipped Orders Only)

For shipped orders (USA or international):

Customers must report visible damage or missing items within 24 hours of delivery, providing:

  • Clear photos

  • Video (if applicable)

  • Description of the issue

  • Unboxing video (if available)

Claims submitted after 24 hours may be denied.

In-person deliveries in Puerto Rico do not qualify for post-delivery damage claims.

9. Tracking Your Order

Once your order ships, you will receive an email or message with:

  • Tracking number

  • Carrier information

  • Delivery estimates

Tracking updates depend on the carrier and may take 24–48 hours to appear.

10. Contact Information

For shipping-related questions:

📧 info@luxoriaazzurro.com
📞 +1 (787) 422-9079
🏢 CARR 125 KM 15.2, Bo Hato Arriba Int, San Sebastián, PR 00685