Frequently Asked Questions

Have a question?

Our common questions

Do you offer free shipping?

For customers in Puerto Rico, most orders are delivered in person at no additional cost.

For customers in the USA and internationally, shipping rates vary based on destination and item type. You can view details on our Shipping and Delivery page.

Is the product I want available and in stock?

All items listed on our website have availability.

For Puerto Rico customers, inventory is verified again during the in-person delivery inspection.

If a product is marked as “special order,” availability will be confirmed with our suppliers before payment is processed.

What are your return policies?

Because all items are verified during an in-person handover (PR) or shipped with full inspection, photos, and video documentation, all sales are final.

Exchanges apply only to watches and only under strict conditions.

Please refer to our Return & Refund Policy for full details.

When will I receive my order?

Most of our products are delivered within 2-3 weeks. Specialty appliances may take up to 4 weeks for delivery.

Are you an authorized retailer?

Luxoria Azzurro is an independent retailer, not affiliated, sponsored, or endorsed by any brand.

All trademarks and brand names belong to their respective owners.

This allows us to source luxury items through verified suppliers and offer high-demand models.

Do you offer product warranties?

We provide a 1-year movement warranty on all watches, covering hidden mechanical defects not caused by impact, water damage, or misuse.

Accessories (bags, footwear, jewelry, sunglasses) are not covered under warranty unless specified on the product page.

Full details can be found on our Warranty Policy page.

What is a “special order”?

A special order is any item requested specifically for a customer that must be sourced from our suppliers.

Once confirmed and processed, special orders are non-refundable and cannot be canceled.

Customers may request a model change within 2 days if the supplier has not yet finalized the order.

Can I exchange an item?

Exchanges apply only to watches and only if:

Requested within 7 days
The watch shows zero signs of use
All accessories are included (box, papers, links, tags, seals)

If the watch shows signs of use, exchange is possible only after the original model is resold (estimated 2–4 weeks).

How does in-person delivery work?

For Puerto Rico customers, a Luxoria representative meets with the client to:

Present the item
Verify condition, specs, and accessories
Allow full inspection

Once approved by the customer, the sale is final.

How do I place an item on Layaway?

Our layaway program allows you to reserve an item with a deposit and make scheduled payments over time.

Items in layaway are removed from inventory and cannot be refunded or exchanged.

See our Layaway Policy for full details.

How do I know the item matches the photos and description?

Every item is inspected, photographed, and recorded before delivery or shipping.

For shipped orders, customers receive package photos and optional unboxing guidance.

For Puerto Rico deliveries, verification happens in person.

How do I contact Luxoria Azzurro for assistance?

You can reach us at:

📞 +1 (787) 422-9079

📧 info@luxoriaazzurro.com

📍 Carr 125 Km 15.2, Bo Hato Arriba Int, San Sebastián, PR 00685

Our team is happy to assist with product inquiries, delivery scheduling, or special orders.